Delivery & Returns
What are the shipping options + how long will my parcel take to get to me?
Delivery is available in the EU and after 1 business day processing please allow:
EU Tracked - 5.95 EUR (2-5 business days) €45 + free shipping*
During busy periods especially in the months of November and December, the above shipping time frames may be subject to extension to cope with demand. To check on the status of your parcel, please refer to your order confirmation email where you can track your parcel with one of our couriers.
We are a certified carbon net zero company, so your shipping is planet friendly.
As of Friday 25th June, all orders from eu.theinkeylist.com are shipped from Poland. With this new EU based warehouse, we are able to cut down delivery times, improve parcel tracking with regional couriers, and most importantly, orders with EU shipping destinations won't be subject to any tariffs or duties. These countries are; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden. Please note that there are a small number of EU territories that still require tariffs and duties that will need to be covered by the customer.
European Countries we deliver to but will be subject to tariff or duties : Åland Islands, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Iceland, Mayotte, Monaco, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Ukraine and Vatican City
Countries we temporarily suspend:Albania, Kosovo, Liechtenstein, Republic of Moldova, Montenegro, Reunion or Turkey
Email email@example.com for any queries on delivery or taxes
Why don't you offer untracked shipping?
Unfortunately, we are currently unable to offer untracked shipping due to a high number of orders going missing in transit. We want to ensure all orders reach customers as quickly and efficiently as possible.
Where is my order?
Please check your order confirmation email in the first instance. This will tell you how long your order should take.You will receive a tracking reference which you can use to monitor the delivery.
I haven’t received a confirmation email and I placed my order over 24 hours ago, what shall I do?
Please email customer service at firstname.lastname@example.org and they will be able to help with the issue.
My tracking number isn’t working, what shall I do?
Please wait 24hrs from when you receive the tracking number as it does not activate until it's picked up by the delivery company. If it's still not working, please contact email@example.com with your name and order number.
My items still haven’t been shipped and I haven’t received a refund, what shall I do?
Please contact firstname.lastname@example.org with your name and order number.
I placed an order over a week ago and haven’t heard anything since my confirmation email - can I get an update on my order?
Please refer to your tracking details and if you need further help, email our customer service team on email@example.com
Refunds, Exchanges & Returns
I have changed my mind, can I return a product and receive a refund?
There is an issue with my product or I have had the incorrect products arrive, what do I do?
We are sorry hear that! Please contact the team at firstname.lastname@example.org and we will be happy to help.