Please allow up to 1 full business day for processing in our warehouse. Please note this does not include weekends and bank holidays. Orders placed after 4pm on Friday and into the weekend will be processed on Monday.

After 1 business day for processing, please allow 2-5 business days* for Standard Delivery and up to 4 business days* for Express Shipping, if ordered before 4pm CET on business days.  

*Please note the above shipping timelines are estimates and not guaranteed. Sometimes there may be delays – e.g. carrier delays, logistics, bad weather or things out of our control. Our team can be reached via our contact us page with any further queries you have.  

All EU orders are shipped from Poland. Orders within the EU VAT area won't be subject to any tariffs or duties. These countries are; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.  

Please note that there are a small number of EU territories that still require tariffs and duties that will need to be covered by the customer. European Countries we deliver to but will be subject to tariff or duties:  

Åland Islands, Andorra, Armenia, Bosnia & Herzegovina, Bouvet Island, Greenland, Guadeloupe, Iceland, Mayotte, Monaco, North Macedonia, Norway, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, and Vatican City. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.  

We’re sorry to hear this! Please do check in with members of your household, neighbours and around the property to see if this has been taken in on your behalf. The tracking link sent to your email when your order was shipped should indicate where your parcel has been left! If you are still unable to locate your order, please contact help@theinkeylist.com and we will be happy to help.

If your order is showing as unfulfilled, this means it hasn’t yet shipped from our warehouse. Please allow up to 1 working day for your order to process through our warehouse and be picked up by our carrier. 

A ‘Fulfilled’ order status means your order has shipped from our warehouse and is now in transit to you with our carrier! This does not mean your order has been delivered to your address. For further tracking information, please refer to your tracking link found on your order or in your shipping confirmation email. 

Please beware of any fraudulent SMS and/or emails prompting you for payment to redeliver. Our carriers would never request a payment from our customers to redeliver your order. Any messages of this nature are not associated with The INKEY List and we would advise to report any fraudulent messages you receive. If you are unsure, please check your tracking information for the status of your order and email our team at help@theinkeylist.com who provide further clarification. 

We don’t currently accept returns. 

If you have used the products and finding they are not suitable for you, you may be eligible for our 60 day satisfaction guarantee. If you have received your products within the last 60 days and aren’t happy with the results, please reach out to our askINKEY team at ask@theinkeylist.com so they can assist you with your routine.

As of May 2022, The INKEY List operates a 60-day satisfaction guarantee. If you aren't satisfied with The INKEY List products, we will help you find an alternative product or give you your money back!

• Guarantee is valid 60 days from when the customer receives their order.
• Only valid on purchases made on uk.theinkeylist.com
• Customer's must have used at least 1 product to be eligible to claim.
• Customers can only claim up to 3 times per year per customer.
• 1 claim valid per product
• No return of products is necessary to be eligible to claim.
• We reserve the right to deny any claim if the customer does not follow subsequent advice.