Please allow up to 1 full business day for processing in our warehouse. Please note this does not include weekends and bank holidays. Orders placed after 4pm on Friday and into the weekend will be processed on Monday.

After 1 business day for processing, please allow 2-5 business days* for Standard Delivery if ordered before 4pm CET on business days.  

*Please note the above shipping timelines are estimates and not guaranteed. Sometimes there may be delays – e.g. carrier delays, logistics, bad weather or things out of our control. Our team can be reached via our contact us page with any further queries you have.  

All EU orders are shipped from Poland. Orders within the EU VAT area won't be subject to any tariffs or duties. These countries are; Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.   

Please note that there are a small number of EU territories that still require tariffs and duties that will need to be covered by the customer. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.  

We’re sorry to hear this! Please do check in with members of your household, neighbours and around the property to see if this has been taken in on your behalf. The tracking link sent to your email when your order was shipped should indicate where your parcel has been left! If you are still unable to locate your order, please contact help@theinkeylist.com and we will be happy to help.

If your order is showing as unfulfilled, this means it hasn’t yet shipped from our warehouse. Please allow up to 1 working day for your order to process through our warehouse and be picked up by our carrier. 

A ‘Fulfilled’ order status means your order has shipped from our warehouse and is now in transit to you with our carrier! This does not mean your order has been delivered to your address. For further tracking information, please refer to your tracking link found on your order or in your shipping confirmation email. 

Please beware of any fraudulent SMS and/or emails prompting you for payment to redeliver. Our carriers would never request a payment from our customers to redeliver your order. Any messages of this nature are not associated with The INKEY List and we would advise to report any fraudulent messages you receive. If you are unsure, please check your tracking information for the status of your order and email our team at help@theinkeylist.com who provide further clarification. 

We don’t currently accept returns. 

If you have used the products and finding they are not suitable for you, you may be eligible for our 60 day satisfaction guarantee. If you have received your products within the last 60 days and aren’t happy with the results, please reach out to our askINKEY team at ask@theinkeylist.com so they can assist you with your routine.

As of May 2022, The INKEY List operates a 60-day satisfaction guarantee. If you aren't satisfied with The INKEY List products, we will help you find an alternative product or give you your money back!

• Guarantee is valid 60 days from when the customer receives their order.
• Only valid on purchases made on eu.theinkeylist.com
• Customer's must have used at least 1 product to be eligible to claim.
• Customers can only claim up to 3 times per year per customer.
• 1 claim valid per product
• No return of products is necessary to be eligible to claim.
• We reserve the right to deny any claim if the customer does not follow subsequent advice.

We are unable to accept any product returns once they have been received. If you have used the products and finding they are not suitable for you, you may be eligible for our 60-day satisfaction guarantee. If you have received your products within the last 60 days and are not happy with the results, please reach out to our askINKEY team at ask@theinkeylist.com so they can assist you with your routine.

We’re sorry to hear you aren’t quite satisfied with your new products. As of May 2022, The INKEY List operates a 60-day satisfaction guarantee. If you aren't satisfied with our products, we will help you find an alternative product or give you your money back! All you need to do is get in touch with our askINKEY team at ask@theinkeylist.com

Once your refund has been processed, this will show in your account within 5-7 business days depending on your banking provider. If your order has been returned to us by the carrier, the refund will be processed within 14 working days of the order being delivered back to us. 

We are unable to change any items in an order once it has been placed. If you have missed an item off your order, please do reach out to our team at help@theinkeylist.com and they will be able to assist you further.

Once you have placed your order, you will receive an order confirmation email. Click ‘View my Order’ in the confirmation email to see the status of your order in our warehouse. Once the order has shipped, you will receive a shipment confirmation email, along with your order status being updated with your tracking information. Please note – we advise 1 full business day for processing your order in our warehouse! You can also see the status of your order in your account.

We’re sorry to hear you wish to cancel your order. We only have 30 minutes tobe able to request a cancellation within our warehouse before it is processed. Please do reach out to the team at help@theinkeylist.com to request a cancellation, along with the cancellation reason, and we will do our best to help.

We only have 30 minutes to be able to make address amendments once the order has been placed. Please do reach out to our team at help@theinkeylist.com to see if this is still possible.

If your order has been automatically cancelled after a successful checkout process, this may have been automatically flagged as a potentially fraudulent order by our payment provider. Please try a new payment method to complete your purchase from us and ensure your address matches the address registered to your chosen payment method. 

If your payment was unsuccessful at checkout due to a technical error, incorrect details or insufficient funds, the transaction will be pending from your chosen payment method,and this will bounce back shortly. If the transaction is successfully deducted from your account, but you never received your order confirmation from us, please contact our team at help@theinkeylist.com along with your full name and shipping address.

Yes! Please email us at help@theinkeylist.com using the email address used to place your order.