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Shipping info

  • Standard EU Tracked Shipping from €5.95* (2-5 business days*). FREE on orders over €55.
  • *The following countries are subject to increased Standard Tracked Shipping rates
  • €5.95 – Czech Republic, Hungary, Lithuania, Poland, Slovakia
  • €6.95 – Germany, Latvia.
  • €7.95 – Ireland. 
  • €8.95 – Austria, Belgium, Denmark, Estonia, France, Italy, Luxembourg, Netherland, Slovenia. 
  • €10.95 – Croatia, Finland, Sweden. 
  • €11.95 – Bulgaria, Greece, Romania, Spain.
  • €13.95 – Portugal.


  • *Please note the above shipping timelines are estimates and not guaranteed. Sometimes there may be delays – e.g. carrier delays, logistics, bad weather or things out of our control.   
  • We are currently unable to ship to the following EU countries: Åland Islands, Andorra, Albania, Belarus, Bosnia, Cyprus, Faroe Islands, Georgia, Gibraltar, Iceland, Kosovo, Liechtenstein, Malta, Monaco, Montenegro, Norway, North Macedonia, Republic of Moldova, Reunion, Serbia, San Marino, Svalbard & Jan Mayen, Switzerland, Turkey The Canary Islands, Vatican City or Ukraine


  • Tariff or duties
  • Orders with EU shipping destinations won't be subject to any tariff or duties, however please note that there are a small number of EU and European territories that still require tariffs and duties that will need to be covered by the customer.

Find out more about shipping here.

Our team can be reached via our contact us page with any further queries you have or email help@theinkeylist.com for any queries on delivery or taxes. 

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4.2
Rated 4.2 out of 5 stars
Based on 1,983 reviews
Total 5 star reviews: 1.2k Total 4 star reviews: 409 Total 3 star reviews: 134 Total 2 star reviews: 95 Total 1 star reviews: 152
Reviews Summary
Customers say this cleansing balm effectively removes makeup and sunscreen with minimal effort, leaving skin feeling soft and hydrated rather than tight or stripped. Many appreciate its gentle formula and note it works well for double cleansing. Common feedback highlights the balm's smooth texture and suitability for dry or sensitive skin. Some users mention difficulty squeezing it from the tube and occasional separation of ingredients. A few report graininess in the formula or residual oiliness, though most praise its performance and value.
1,983 reviews
  • Robert K.
    Verified Buyer
    Reviewing
    Oat Cleansing Balm Duo
    I recommend this product
    Age Range 55 - 64
    Skin Type Combination
    Skin Concerns Hyperpigmentation, Oiliness, Fine Lines and Wrinkles, Dull Skin, Under Eye Circles
    Have you purchased an INKEY List product before? Yes
    How long have you used this product for? 3 months +
    Sensitive Skin Friendly? Yes
    Rated 5 out of 5 stars
    2 weeks ago
    Very gentle

    I use it every single night. I like to leave it on for about 10 minutes like a mask and then wipe with a clean cloth .

  • Michele M.
    Verified Buyer
    Reviewing
    Oat Cleansing Balm
    I recommend this product
    Age Range 65+
    Skin Type Combination
    Skin Concerns Fine Lines and Wrinkles, Dull Skin
    Have you purchased an INKEY List product before? Yes
    How long have you used this product for? 1-3 weeks
    Sensitive Skin Friendly? Yes
    Rated 5 out of 5 stars
    2 weeks ago
    Great product

    Loving this product. Use it when I wear make-up. After this I use the cleansing milk. My skin feels softer and looks brighter.

  • Mary M.
    Verified Buyer
    Reviewing
    Oat Cleansing Balm
    I recommend this product
    Age Range 45 - 54
    Skin Type Combination
    Skin Concerns Texture, Blackheads, Dull Skin, Under Eye Circles, Puffiness
    Have you purchased an INKEY List product before? Yes
    How long have you used this product for? 1-3 weeks
    Sensitive Skin Friendly? Yes
    Rated 5 out of 5 stars
    3 weeks ago
    Amazing product 👌 5* gently on the skim and removes make-up easily.

    gently on the skim and removes make-up easily. Excellent product 👌