Hello Lilia,
Thank you for sharing your feedback about our Oat Cleansing Balm. While we're pleased to hear that you find the product itself to be good, we're sorry to hear about your experience with the packaging and consistency variations. We understand your frustration with having to unscrew the cap to access the product, and how this impacts the convenience of your cleansing routine. The consistency variations you've noted aren't typical of our product's intended smooth, balm-like texture. Our knowledgeable askINKEY team would be delighted to discuss your experience further and address these packaging and consistency concerns 🖤