Customers say this cleansing balm effectively removes makeup and leaves skin feeling soft and hydrated. Many reviews mention its gentle nature and effectiveness for removing waterproof mascara and sunscreen. While most praise its moisturizing properties, some note issues with the packaging, finding it difficult to squeeze out product. Recent reviews indicate texture concerns, with some users experiencing grainy particles. The balm works well in double-cleansing routines, though a few find it leaves a residual feeling. Perfect for travel according to frequent travelers. Most users appreciate its performance on sensitive skin, though experiences vary with some reporting breakouts.